Can't login and other odd site behaviour
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I have a very small business website that has been happily working correctly for around three years. Yesterday, for no apparent reason, I can no longer login to the admin but the site displays correctly.
When I try to login, I get no errors but the login just appears to loop back and ask for my login details again. I have also noticed that the woo commerce basket always remains empty once items are added.
Needless to say, all sales have stopped and I cannot get in to change anything.
After spending many hours trying to get in (and now giving up), is their anywhere I can hire someone to fix this for me? I now simply have not got the time to keep trying to fix this as a complete amateur.
Any advice would be greatly received.
The blog I need help with is: (visible only to logged in users)
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Hi eightriversblog!
That is a bummer that you cannot get into your site :( From the sounds of it – since you are also having an issue with your cart not being updated after items are added it might be a cookies issue.
Cookies are items that allow a browser to ‘remember’ what is happening on a site and allows for things to run such as logins, or cart items. If you have cookies disabled this can cause the issues you are seeing. Try this site:
https://www.whatismybrowser.com/guides/how-to-enable-cookies/
to match your browser and follow the steps to enable cookies to see if that works. More information on cookies in general with WordPress.com can be found here:
https://en.support.wordpress.com/cookies/
Let us know if it works or if you need anything else!
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I have also noticed that the woo commerce basket always remains empty once items are added.
Hi there, for what site is this, please? The site at eightriversblog.wordpress.com is empty of user-generated content.
If by chance you are talking about a site using the standalone WP software, in the future you’ll want to post at the support forums at https://wordpress.org/support If you don’t have a username on the ORG forums you can register one on that page.
Standalone WP and WordPressdotcom are different entities; more information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/
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