Can't login despite changing the password

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  sean74740 · Member · Nov 15, 2017 at 10:25 am

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  Hi,
  I have tried to access the back-end of my website but cannot log in to WordPress at all. I have reset the password 3 times but it still says the password is wrong. I have been using WP fine on another machine which is now out of action so am using another computer.
  I’m not sure if there is something wrong with my account?
  Any help gratefully received!!
  Thanks
  Sean

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  avydun · Staff · Nov 15, 2017 at 10:31 am

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  Hi,

  This is beyond the scope of volunteers to answer here. I have added a tag “modlook” in this topic. One of the members from the WordPress.com staff/WordPress.com Happiness Engineers should be able to help you through this.

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  gemmacevans · Member · Nov 15, 2017 at 10:48 am

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  Hi Sean,

  I have tried to access the back-end of my website but cannot log in to WordPress at all.

  What is the URL of the site you are having trouble logging in to?

  Once I know for sure, I’ll look at the best way forward.

  Thanks!

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  sean74740 · Member · Nov 15, 2017 at 11:11 am

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  It is sixtalpinechalet.com
  Many thanks!

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  gemmacevans · Member · Nov 15, 2017 at 11:47 am

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  Hi Sean,

  Thanks — sixtalpinechalet.com is a self hosted WordPress.org site, rather than a WordPress.com site. There is some information about the differences between the two in this guide:

  WordPress.com vs. WordPress.org

  We are only able to help with access to WordPress.com sites hosted on our servers. If you haven’t been unable to reset the password on this page, please contact your hosting provider for help — they should be able to give you some advice about the next steps.

  Support for WordPress.org sites is also available on these forums:

  https://wordpress.org/support/

  Come back to me if you have any questions.

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  sean74740 · Member · Nov 15, 2017 at 12:49 pm

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  Ok, thanks for your help!

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  gemmacevans · Member · Nov 15, 2017 at 1:08 pm

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  You’re welcome, best of luck getting this sorted :)