Can't login from the blog to manage the site
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1.The “Select the blog you need help with” pull-down list here do not contain many of the site and repeating the top sites many times.
2. When I’m in “https://www10.aeccafe.com/blogs/arch-showcase/wp-admin/admin.php?page=jetpack#/” and try to log, my login is rejected. I know I have the correct password, since I’m able to log directly to wordpress.org.
My email address is (email visible only to moderators and staff)
Please advise.
Thank you
Nitai FraenkelThe blog I need help with is: (visible only to logged in users)
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Hello Nitai,
The site is not hosted with WordPress.com, so we’re unable to help with this site.
I’ll do my best to point you in the right direction. You may wish to send password reset for that site here: https://www10.aeccafe.com/blogs/arch-showcase/wp-login.php?action=lostpassword
This is because the login credentials would be different to that of WordPress.org – which is just a service that allows you to download the free open source software.
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Let me clarify #2 from the above.
1. I have no issues with connecting to the site at https://www10.aeccafe.com/blogs/arch-showcase/wp-login.php as admin.
2. I’m trying to use jet-pack and to set it up. We had it working, for very long time.
3. We purchased Akismet and I’m trying to connect it back.
4. The page I have issue with is: https://wordpress.com/jetpack/connect/authorize?client_id=18467246&redirect_uri=https%3A%2F%2Fwww10.aeccafe.com%2Fblogs%2Farch-showcase%2Fwp-admin%2Fadmin.php%3Fpage%3Djetpack%26action%3Dauthorize%26_wpnonce%3D2ef6ce6e78%26redirect%3Dhttps%253A%252F%252Fwww10.aeccafe.com%252Fblogs%252Farch-showcase%252Fwp-admin%252Fadmin.php%253Fpage%253Djetpack&state=1&scope=administrator%3Abdc3834d063c59388d32633874e112ec&user_email=developers%40ibsystems.com&user_login=ibsystems&jp_version=9.4&secret=09yI3WVfoOokkZ2f7Nva8HMJxRyZDT1L&blogname=ArchShowcase&site_url=https%3A%2F%2Fwww10.aeccafe.com%2Fblogs%2Farch-showcase&home_url=https%3A%2F%2Fwww10.aeccafe.com%2Fblogs%2Farch-showcase&site_icon&site_lang=en_US&site_created=2009-05-29+17%3A36%3A20&locale=en&_ui=7737743&_ut=wpcom%3Auser_id&calypso_env=production&from=landing-page-bottom&purchase_nonce=eOBvi6rL&_wp_nonce=457610e69e&redirect_after_auth=https%3A%2F%2Fwww10.aeccafe.com%2Fblogs%2Farch-showcase%2Fwp-admin%2Fadmin.php%3Fpage%3Djetpack&site=https%3A%2F%2Fwww10.aeccafe.com%2Fblogs%2Farch-showcaseWhich is where we need to enter the username and password to connect to wordpress.COM.
5. I have no idea why you are talking about wordpress.org. I know it is a different website. -
Hi Nitai,
When I check that site on the Jetpack Debugger, I get an error that XML-RPC is not responding. This is an essential file for Jetpack to connect and communicate with WordPress.com.
To fix that, please contact your host and ask them to unblock the xmlrpc.php file.
If you have any other questions, just let me know and I’ll be happy to help.
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I just test it with:
https://www10.aeccafe.com/blogs/arch-showcase/xmlrpc.php
and it is reply with
XML-RPC server accepts POST requests only.Are you sure that it is the issue? How else should I test it?
Thank you
Nitai -
It sounds like you are needing help with the Jetpack plugin, but have landed on the support forum for WordPress.com sites instead.
We can sometime help with simple troubleshooting tasks but in this case it sounds like the team over there may need to take a closer look at the source of the issue. Can you please report this to Jetpack support by asking here? Thanks!
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