Can’t login into my right account

  • Unknown's avatar
    dominikbaumstudium · Member ·

    Hello
    I have a problem with logging in into my account

    the website is called

    vitaromdeutschland.de
    and the login account should be (email visible only to moderators and staff)

    but when i try to log in with that adress the website tells me that the account doesn’t exist

    can you help me with that?

  • Unknown's avatar
    slantedplanet · Member ·

    Hello dominikbaumstudium,

    It’s a common mistake, but your support request is posted in the wrong forum. This forum provides help with free WordPress websites hosted at WordPress.com. The site vitaromdeutschland.de uses the open source version of WordPress, which allows for other hosting alternatives.

    DomainTools.com suggests the site is hosted with DomainFactory.

    If you are attempting to login into your hosting account, it would be best to contact DomainFactory customer support.

    For WordPress help, there are similar volunteer support forums for open source WordPress websites at WordPress.org. To learn more, start here:
    https://wordpress.org/support/

    To post a WordPress.org support request, you need a WordPress.org login. This is separate from the login you used to post here. You can create a WordPress.org login from this link:
    https://login.wordpress.org/register

    If you are curious, here is some additional information about the differences between WordPress.com and WordPress.org websites:

    WordPress.com vs. WordPress.org

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