can’t login into wordpress

  • Unknown's avatar
    gloriahdi · Member ·

    I can’t login to wordpress as it says ‘this site can’t be reached. honestlydesignedinteriors.com refused to connect’ – the login form wont even appear so I can’t login into wordpress. I’m also using Showit to currently design my website and it will not let me publish my edits either. I believe this issue randomly appeared.

  • staff-totoro · Staff ·

    Hi there,

    The site honestlydesignedinteriors.com appears to be a self-hosted WordPress (also called “.org”) site hosted on BlueHost Web Hosting, and not a site hosted on our WordPress.com service.

    You can confirm here: https://gwhois.org/honestlydesignedinteriors.com+dns

    To clarify, we are not the only providers of WordPress sites, and BlueHost also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

    However, the good news is that as long as you have access to the server control panel through BlueHost, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

    You can ask BlueHost support for direct assistance in completing the steps in that article; they would be in the best position to help.

    Hope that points you in the right direction!

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