Can’t login on my page after problems at hosting

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  micheleradus · Member · Jul 7, 2019 at 8:04 am

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  Hi since 6 months we can’t login to our website. This was after big problems at our hosting company. And they cannot help us. If I try to login the page refreshes back to the login page. And if I try to get a new password I get the message “not possible to save a password-restore-key on the server. Please is there anyone who can help me? Since the problems there are also strange ‘Á’s on the site which we didn’t put there. I hope there’s someone who can help us! Our site (in Dutch): http://reisblog.eradus.me

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  ravichahar · Member · Jul 7, 2019 at 11:14 am

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  Hey micheleradus!

  I understand how scary and frustrating it can be. But I am afraid to tell you that we can help only with websites hosted on WordPress.com.

  You have a self-hosted website we have no control over.

  Please either contact your web hosting customer support or submit your query to WordPress.org forums.
  https://wordpress.org/support/forums/

  To do so, you need to create an account on WordPress.org.
  https://login.wordpress.org/register

  WordPress.com and WordPress.org are two different platforms. To understand more, please read this.

  WordPress.com vs. WordPress.org

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  micheleradus · Member · Jul 7, 2019 at 6:34 pm

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  Tanks for your reply. I will go to the “org” site.