Can't login, retrieve account or reset password?
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I created a new account with my google account to make this thread.
I have a wordpress.org website which is connected to the Vaultpress plugin. After years of using it, I wanted to de-active this plug as I don’t way to pay for it anymore.
To get into the Vaultpress dashboard I need to login into my wordpress.com account, but it seems I forgot my password. I requested a password reset/login link multiple times, but I don’t receive any email to do so. I probably requested a password reset over 20 times now in different browsers, but no email in my inbox/spam/whatever (I looked everywhere).
At first I thought I maybe deleted my wordpress.com acount, but if I type in my email to register a new account it says the email is already in use.
My old wordpress.com website was called monicavogels.wordpress.com and my email is (redacted).
How can I retrieve my password/account?
(I tried the retrieve account option of support, but as my account is very old but never really used I don’t have any proof.) -
Hi monicavogels27659010,
Our system shows the password reset emails for monicavogels are being sent successfully (several emails have been sent). If you haven’t done so already, please check your spam folder in case the emails are going there.
Come back to me if you are unable to find the password reset emails there and I can look at your options.
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Hi gemmacevans,
I checked again and I did not receive any emails. I did figure out I had one particular wordpress domain on my inbox block list somehow. I removed this email from the blocklist and tried requesting the password reset again. So far, still no email. But I will wait and see if I might receive one later.
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It’s possible for there to be a small delay. Another suggestion I have is to try and request the password from a different internet browser to see if you have better luck. Let me know!
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