Can’t login – says account is no recognizable.
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Every time I try to access my website via my domain name. this pops up.
When I try to log in WordPress says it doesn’t recognize me as a user.
I have one window open where it’s logged into my dashboard but at the top it says the sight is not secure.
This is the message I keep receiving ‘Something unexpected happened while accessing this website. It looks like it doesn’t have an active domain connection upgrade to link the requested domain name to the WordPress.com site.
If this is your domain name and it has recently stopped working, it’s possible that your plan or domain may have expired. Please log in to your WordPress.com account and review the status of your plan and domain.’
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hey there,
It sounds like you are trying to access the site via a custom domain. Do you mind sharing the domain you are looking to access the site from? I am not seeing any domains connected to your site. You will need to set up the domain connection to use the domain with your WordPress.com site. You can do so under Upgrades > Domains and selecting Add domain > Use a domain I own. We also have a great help document on this process here:
If you already own a domain name with another provider, you can use that domain with your WordPress.com site. Follow the steps in this guide to keep your domain registered with your current provider and connect it to your WordPress.com site. About Domain Connection Connecting a domain to your WordPress.com site means: Your domain will show the site you created on WordPress.com withoutIf you prefer, you can also transfer the domain to WordPress so your site and domain are in the same place!
Hope this helps!
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