can’t login to backend

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  anthonygunawan1d9aa79c01 · Member · Apr 17, 2022 at 8:29 am

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  I tried to log in to the backend but failed. I cant contact the original developer. Please help

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  mohammadriyad · Member · Apr 17, 2022 at 9:30 am

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  Hi there,
  Would you please share your website url?

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  anthonygunawan1d9aa79c01 · Member · Apr 17, 2022 at 2:48 pm

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  https://www.dermiereclinic.com/

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  kokkieh · Staff · Apr 18, 2022 at 6:59 am

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  Hi there,

  The forum you’re posting in now is for the hosting provider, WordPress.com, but your site at dermiereclinic.com is not hosted with us, so we’re not able to help in this case. The password for your admin account for that site is stored in your site’s database on your hosting provider’s servers, so contacting them directly is your best bet for getting help with this – many hosts offer a way for you to reset this directly via your hosting control panel.

  Otherwise you can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/ for other methods, like changing the password directly in the database.

  For more help with this, you can also ask the WordPress.org community for advice at https://wordpress.org/support/forums, though I recommend you try your hosting provider, https://www.rumahweb.com/, first.