Can’t Login to Dashboard to fix Technical Error

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  flyingultrallama · Member · Aug 26, 2023 at 9:14 am

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  Hi,

  I have been receiving emails with the subject line ‘Your Site is Experiencing a Technical Issue.’ The email reads as follows:

  Howdy!

  Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

  In this case, WordPress caught an error with one of your plugins, Stripe Payments.

  First, visit your website [link] and check for any visible issues. Next, visit the page where the error was caught [link] and check for any visible issues.

  Please contact your host for assistance with investigating this issue further.

  If your site appears broken and you can’t access your dashboard normally, WordPress now has a special ‘recovery mode’. This lets you safely login to your dashboard and investigate further.

  [link]

  To keep your site safe, this link will expire in 1 day. Don’t worry about that, though: a new link will be emailed to you if the error occurs again after it expires.

  Error Details
  =============
  An error of type E_COMPILE_ERROR was caused in line 83 of the file /var/www/wptbox/wp-content/plugins/stripe-payments/includes/class-asp-payment-data.php. Error message: Unparenthesized a ? b : c ? d : e is not supported. Use either (a ? b : c) ? d : e or a ? b : (c ? d : e)

  ~~~~~~~~~~

  I have tried logging in to my dashboard multiple times, but it won’t let me. The link for the ‘recovery mode’ is old, and I haven’t received another email recently enough to access the link within the 24-hour period. Help!

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  fstat · Staff · Aug 27, 2023 at 3:36 pm

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  Hi there,

  I’ve taken the time to look into your website and noticed that it’s actually using the WordPress.org software and is hosted by a different provider.

  WordPress.org is the same foundational software we use here at WordPress.com, but it’s set up a little differently. Because of this, the specific help you may need can be different. To get the most appropriate help for your issue, I’d recommend posting your question in the official WordPress.org support forums, which you can find here: https://wordpress.org/support/forums/.

  That said, I would also like to mention an alternative for you. You can migrate your website to WordPress.com. We are a managed-hosting platform, which means we take care of all the maintenance and security tasks so that you can focus on creating content for your website. We also offer dedicated WordPress support through both email and live chat to ensure your questions or issues are handled promptly and efficiently.

  If this sounds like something that could interest you, we’ve built an easy-to-use tool specifically for migrating WordPress sites from other platforms to WordPress.com. You can learn more about how to use this tool here: https://wordpress.com/support/import-using-move-to-wordpress-com/

  You can also take a look at our various plans and what they offer on this page: https://wordpress.com/pricing/

  If you have any other questions or if there’s anything else you’d like to discuss, don’t hesitate to let me know.