Can’t login to my account
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I tried to access my blog but it seems to be broken, https://www.mobozine.com/, and I can’t login. For whatever reason, my username isn’t being accepted even though it’s the same username I’ve had for years. Is there someone I can call to fix this?
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Hello, I’m sorry to hear that you are having trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Host Monster.
Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can find more information here about the differences between WordPress.org software and WordPress.com: https://wordpress.com/support/com-vs-org/
https://wordpress.org/support/ is a great resource for sites using the open source WordPress.org software, and you can find support for that at: https://wordpress.org/support/forums/
And, they do have some options for you at https://wordpress.org/support/article/resetting-your-password/
Your hosting provider’s support team may also be able to assist.
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staff-blorbo thank you, I was able to contact Bluehost and they were able to fix the issue
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