Can’t Login to my account

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  dozeki · Member · Jan 1, 2021 at 3:31 am

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  Hello,
  I am trying to log into my website using my email, however the login message tells me to enter my username which I don’t know. Even if I change my password I still can’t log in. Does anyone know the reason?

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  supernovia · Staff · Jan 2, 2021 at 11:13 pm

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  Hi @dozeki, could you send a link to the site you’re trying to access?

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  dozeki · Member · Jan 5, 2021 at 4:30 am

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  Hello Supernovia,
  Thanks for responding.
  The site I’m trying to log in is thepracticality.com

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  kokkieh · Staff · Jan 5, 2021 at 5:16 am

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  Hi there,

  If you’re entering the correct email when logging in and get a prompt to give your username as well, it means our system has flagged the login as possibly suspicion. The username is required as an additional security check, so we cannot tell you what that is here.

  If you don’t remember the username for the account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.