Can’t login to my https://parrottravels.com site

• 

  sallyparrott · Member · Jan 27, 2020 at 11:10 am

  • Copy link
  • Add topic to favorites

  I can find my site at the address above but cannot login to edit it. I have 4 other wordpress sites it takes me to but this one does not show up. I set this up in April 2019 and believe I paid for this site as well and have a record of my password and login email but it won’t accept the email as it asks for a username.

• 

  staff-doublebassd · Staff · Jan 27, 2020 at 5:36 pm

  • Copy link

  Hi there,

  parrottravels.com is actually under a different WordPress.com account than the one you are contacting us from. Do you happen to remember owning a different WordPress.com account? If so, please log into that account to access the site.

  Let me know if you have any questions.

  Thanks,

• 

  sallyparrott · Member · Jan 29, 2020 at 7:29 am

  • Copy link

  Thanks for your reply – yes I do remember setting up another wordpress account but I only recorded the email and password not the username. Every time I try to log in with the email it asks me for my username and there is no option to ask for forgot username – please advise

• 

  staff-mckluskey · Staff · Jan 29, 2020 at 8:23 am

  • Copy link

  No worries, look for a recent transaction ID: https://en.support.wordpress.com/transaction-id/ and once you have it, send us an email to passwordhelp[at]wordpress.com (do not post it to this public forum!) and our Account Recovery team will get back to you via email :)