Can't login to my other url even though my password has been reset

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  pip2dip2 · Member · Feb 26, 2015 at 5:24 pm

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  I can’t log in to my tangobango.wordpress.com url. I have had three password resets and I still can’t log in. I need to access the dashboard on that url to cancel my premium free trial period on it before the time is up.

  The blog I need help with is: (visible only to logged in users)

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  simplysaru · Staff · Feb 26, 2015 at 5:40 pm

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  Hey there,
  Are you getting the password reset mails? Do you get any specific errors when you are trying to reset the password?

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  pip2dip2 · Member · Feb 26, 2015 at 5:46 pm

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  The url I gave in the last post is incorrect and I don’t know what it is. My username for the other url is tango2468. How can I log in when my password isn’t working? How can I access that dashboard so I can cancel my free trial for that url before my trial period is up?

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  pip2dip2 · Member · Feb 26, 2015 at 5:48 pm

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  Yes, I have got three password reset emails and they all appear to go through ok, but then don’t work when I try to log in

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  simplysaru · Staff · Feb 26, 2015 at 6:04 pm

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  First ensure you are completely logged out from your account “pip2dip2”. Try logging into WordPress.com with your email address as a login ID instead of username and use the new password you created when you reset it.

  Here is a document that might help you with resetting the password correctly.

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  pip2dip2 · Member · Feb 26, 2015 at 7:58 pm

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  Thank you! I’m in the dashboard now, and in the store and billing history. how do I cancel my free subscription?

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  pip2dip2 · Member · Feb 26, 2015 at 8:00 pm

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  I’m in the dashboard, thank you. How do I cacel the free trial?

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  tango2468 · Member · Feb 26, 2015 at 8:24 pm

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  That last post should read how do I cancel my free trial. I’m in the store and billing history, but can’t see how to cancel it

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  tango2468 · Member · Feb 26, 2015 at 8:25 pm

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  Is there anyone there who could cancel my free premium trial on tango2468 for me please?

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  simplysaru · Staff · Feb 27, 2015 at 1:16 am

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  Could you please go to your ‘my upgrades‘ page and cancel the subscriptions.

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  lizthefair · Member · Feb 27, 2015 at 9:11 pm

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  Hi tango2468,

  There is no trail connected to this account, so you won’t be charged.

  You initially asked about the site tangobango.wordpress.com. Note, that site is not connected to this account either. Did you mean to enquire about a different site?