Cant login to my page, accidentally created a new page with same domain

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  fwb8ball · Member · Jul 31, 2018 at 2:08 am

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  Hello,
  I have taken over an organization website and Im having trouble accessing it. In the process of trying to log in to edit it I created a whole new website. now my domain appears to be linked with the blank web site and I can’t get to my actual website to edit it. My domain is fwb8ball.com. You can email me at (email visible only to moderators and staff) Please include a telephone number and times you can be reached. I really need help. This was dumped in my lap.

  Thank you.
  Steve

  The blog I need help with is: (visible only to logged in users)

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  brookedot · Member · Jul 31, 2018 at 5:44 am

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  Howdy —

  You’ve reached support for the sites we host on WordPress.com. The site you linked to, fwb8ball.com is using the self-hosted WordPress software downloaded from WordPress.org. You have installed this software onto SiteGround and they are currently hosting the site.

  This chat may help clear up any confusion around WordPress.com and self-hosted WordPress sites.

  WordPress.com vs. WordPress.org

  I recommend getting in touch with SiteGround to ask about backups. They may also be able to help you reset your password. If not, you may follow this guide from WordPress.org:
  https://codex.wordpress.org/Resetting_Your_Password

  For additional help for your WordPress.org site, the community can be reached at https://wordpress.org/support

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  fwb8ball · Member · Jul 31, 2018 at 11:10 pm

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  Because of an error on my part my email and password is now associated with fwb8ball.wordpress.com. I already have a site through wordpress (though hosted somewhere else), that I need to access. How do I do this if my email is not associated with it anymore? Can an admin person delete the bogus account mentioned above? Can they reassociate my email with my original account?

  Thank you for your help

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  brookedot · Member · Jul 31, 2018 at 11:21 pm

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  Hi Steve,

  Your WordPress.com account, fwb8ball is not associated with the WordPress site fwb8ball.com hosted at SiteGround. As such, the staff At WordPress.com does not have access to see which users are on that site or the associated email

  Your WordPress.com site, fwb8ball.wordpress.com is independent of your self-hosted site.

  I’d recommend following the instructions in my last post to change your password.