can't login to my site
-
I have a premium wordpress account but I cant seem to login into it. I have tried account recovery but the confimation emails I got when I paid went to a domain (bought through wordpress) email that I do not know. I set up an email diversion to my regular email address AFTER getting the confirmations for payment and now I have no idea what the email address is. Account recovery will not accept my username for the account either and it’s my portfolio of work. I need to edit my site and update the content but I can only speak to someone if I pay for another premium account and go through live chat. Is there anyone I can contact about this? I have bank statements to prove the site payment came out of my account…Any help would be hugely appreciated!
-
Hi @sashamirandabunch,
I understand your immediate need to get access to your account. It would be possible to gain access to your account using the transaction ID. As you mention you have a bank statement, you can retrieve the Transaction ID using the information in the document. You can use it while filling out your Account Recovery form. Here is the link to the Account Recovery section again:
Also, I am tagging the staff to get your attention and help you with it further. Be assured someone will get in touch with you soon:
Hope this helps, thank you for your patience until someone reverts you.
Thanks!
-
Hi again,
Also please do post the URL of the website you are looking for help with as the site http://sashabunchcom.wordpress.com seems to be a deleted site. Do share the link so it would be easier for the staff to assist you further.
Thanks again!
-
Hi sashamirandabunch,
I can see you recently chatted to one of our Happiness Engineers about access to sashabunch.com. Can you confirm whether this is the site you still need our help with?
Once I know for sure, we can look at the next steps.
Thanks!
-
Hi! Thank you both for replying. The site s sashabunch.com. i checked my bank statements & payments came out in may 2017 & june 2026. I used the transaction numbers but the account recovery didn’t recognise them. I created sasha.bunch.wordpress.com to spek to support & deleted it. I thought perhaps my cookies might remember my site then but no still doesn’t work. Its so frustrating, it seems there is something technical thats the problem. Many thanks again for your replies.
-
Hi sashamirandabunch,
Thanks for confirming. sashabunch.com is owned by sashabunch. If you haven’t done so already, please try resetting the password with that username:
For security reasons, I can’t share the email address with you so please check all of your accounts including the spam folder.
If that doesn’t work, let me know and I’ll follow up with you by email for more information about the transaction IDs — please don’t share them here as this is a public place :)
-
Hi, thanks for checking i just tried but no email. I have an email from wordpress from june last year asking me to confirm the email redirect to my gmail account, the email address is (email visible only to moderators and staff). when i try to login to wordpress with that address it says it doesn’t exist as a user!
When i look at my site, i have the full wordpress toolbar at the top of the browser, ie ‘mysite’ etc but when i click through it says ‘create a site’ so there is no site or content…
-
When i created sashabunch.wordpress.com, it seemed to have 2 posts & pages attached from sashabunch.com even though it was a different account. It seems to me there is some sort of glitch going on. I deleted that site/account to see if it would remember my site account attached to sashabunch.com but it doesn’t…
-
Hi sashamirandabunch,
when i try to login to wordpress with that address it says it doesn’t exist as a user!
That’s correct. There are no WordPress.com accounts linked to that email address, which is why you are unable to login using that information.
I’ve sent an email to the address on your Account Settings page. I’ll follow up with you there so you can send me the transaction ID.
Thanks!
- The topic ‘can't login to my site’ is closed to new replies.
WordPress.com Forums 