Can't login to my webpage to make changes

• 

  fanatichuman · Member · May 5, 2017 at 9:51 pm

  • Copy link
  • Add topic to favorites

  Hello,

  Since a few months, whenever I want to login to my page schmidscience.com I only get forwarded to a blank/white page.

  I get to the login window where it says login with wordpress.com, when I click this now I only get forwarded to a white screen and nothing else is loading.

  Thus I can not change anything on the homepage already since some time.

  The credentials are correct.

  What is going on?

  I hope you can help me please.

  Best,
  Moritz

  The blog I need help with is: (visible only to logged in users)

• 

  timethief · Member · May 5, 2017 at 10:52 pm

  • Copy link

  schmidscience.com is NOT hosted by wordpress.COM
  Name Servers:
  ns1.hostpapa.com
  ns2.hostpapa.com

  We provide support only for wordpress.COM hosted sites as they are the only ones on our servers. That site is not on our servers and you are posting to the wrong support forum to get support for it.

  WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

  Our support docs do not apply to
  (1) local installs of wordpress.ORG software on your own server or
  (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
  (3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

  re: wordpress.org support
  The wordpress.ORG support forum is at http://wordpress.org/support. The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  re: Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service