Cant login to website

kaileenschleith · Member · Mar 24, 2019 at 7:56 pm
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I cant log into my website, I can’t reset my password either because it says my email is not a registered user. Help! How can I recover my website login?
staff-ozmodiar · Staff · Mar 24, 2019 at 9:12 pm
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What is your site URL? We’ll take a look.
kaileenschleith · Member · Mar 24, 2019 at 9:27 pm
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the link to my site is: https://kaileenschleith.com
mandirigmafma · Member · Mar 24, 2019 at 11:54 pm
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I was recommended to mark my site on the dashboard as https instead of http and now I’m blocked out with a “privacy error.” What do I do as I can’t login any longer. blog.mandirigmafma.com
kokkieh · Staff · Mar 25, 2019 at 6:00 am
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@kaileenschleith,

Your site is not hosted on WordPress.com, so we cannot help with this. The password for that site has no connection to your WordPress.com account, but is stored in your site’s database on your hosting provider’s servers. We don’t have any access there to help you reset it.

You can see the password reset instructions for your version of WordPress at https://wordpress.org/support/article/resetting-your-password/

For more help with this, please post in https://wordpress.org/support/forums or contact your hosting provider instead.
kokkieh · Staff · Mar 25, 2019 at 6:03 am
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@mandirigmafma,

Please don’t post into threads created by other users.

Your site is also not hosted on WordPress.com, so we cannot help you here.

I was recommended to mark my site on the dashboard as https instead of http

Someone gave you bad advice. Simply editing the domain in your dashboard only breaks your site and locks you out of the dashboard. If you want to secure your site over https you need to contact your hosting provider so they can provide you with their process for setting this up.

They’ll also be able to help you fix your site’s URL so you can access it again.

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