Can't login to wordpress admin

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  krissturmey · Member · Sep 29, 2016 at 3:51 pm

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  I cannot log into my admin. It’s clearly the latest plugin that’s causing the issue, but I don’t know how to delete it without getting into my admin. I’ve looked online and it’a too complicated for me to do, could someone at wordpress help?

  The blog I need help with is: (visible only to logged in users)

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  clients15 · Member · Sep 29, 2016 at 3:55 pm

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  Do you have jetpack installed?

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  krissturmey · Member · Sep 29, 2016 at 4:08 pm

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  Yes

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  clients15 · Member · Sep 29, 2016 at 4:10 pm

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  That’s probably the problem as I am having the same issue. My IP or the IP Jetpack claims is mine is blocked and it won’t let me login.

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  krissturmey · Member · Sep 29, 2016 at 4:14 pm

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  Mine was running fine, then I installed a directory plugin and it crashed at that moment

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  mariahpierson · Member · Sep 29, 2016 at 4:17 pm

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  Hello,

  This forum is for questions regarding WordPress.com accounts and websites. It appears the site you are seeking support for is self hosted and this forum does not handled questions for self hosted sites. I believe this is where the confusion is coming from.

  WordPress.com and WordPress.org are different versions of WordPress, with different support forums. You may try posting your question to the WordPress.org support forums, where you can get assistance with a self hosted site.


  https://wordpress.org/support/

  If you aren’t registered, you will need to do so in order to use the forum.

  https://wordpress.org/support/register.php

  Difference between the two?

  https://en.support.wordpress.com/com-vs-org/

  Also, this forum does not provide Jetpack support for sites linked to WordPress.com accounts with the Jetpack plugin. You would need to contact Jetpack. https://jetpack.me/support/

  You could also try here: http://wordpress.org/support/plugin/jetpack

  If you need to reset your password for WordPress.org: http://codex.wordpress.org/Resetting_Your_Password

  Hope this information is helpful.

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  clients15 · Member · Sep 29, 2016 at 4:21 pm

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  Good Luck because these admins are copying and pasting the same responses so they are no help. I am done wasting my time here. I need to get this resolved and logged in to this site.

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  mariahpierson · Member · Sep 29, 2016 at 4:33 pm

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  I’m sorry you are upset, but the information provided will point krissturmey in the right direction to get help.

  I am not an admin. I simply saw that you (clients15) were providing information on several threads and wanted to inform those with problems that they were posting in the wrong forum, rather than ignoring and providing no assistance at all. The information is lengthy, so copying and pasting the solution is more efficient in this case.