can’t login to WordPress admin panel

• 

  khush0428 · Member · May 27, 2023 at 12:36 pm

  • Copy link
  • Add topic to favorites

  Can’t login to WordPress admin panel. Not sure whose error it is. Website is live, but I’m stuck with a 500 error when accessing panel. Need help to resolve this issue ASAP! Would be better if you at least state the issue. So I can fix it

  Self-declared URL: startupmetrics.ch
  Jetpack: Unknown
  WP.com: Unknown

  The blog I need help with is: (visible only to logged in users)

• 

  staff-zinnia · Staff · May 29, 2023 at 3:14 pm

  • Copy link

  Howdy –

  Thanks for taking the time to reach out to us.

  I’m looking at the site and can see you’re set up through Hoststar.hosting. It’s not using our managed hosting environment from WordPress.com.

  For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

  On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

  All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process. The personal plan is only $4/month and includes the features I’ve outlined.