Can’t login to WP with any of the credentials I have (or my admin has)

  • Unknown's avatar
    lorisiragusa · Member ·

    I need to transfer my domain from one host company to GoDaddy. All I need is the login and password to do an automatic migration over to GoDaddy — all they need is domain name, user name, password for my existing site. HOWEVER….none of the user name/pw combinations I have tried (including the login and pw of the person who created it) will let me in. I got a new password yesterday. I think WordPress thinks I have 2 accounts. Not sure where to take it from here. Beyond just moving it over to GoDaddy, I need to be able to edit and update it and I can’t get in! Help? (I’m only slightly technical, so laymen’s terms please!)

  • staff-mckluskey · Staff ·

    Hi there!

    What’s the address of the site you’re trying to access?

    Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software, we won’t be able to help you out and you’ll want to seek help at these forums:

    https://wordpress.org/support/forums/

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