Can’t login – website no showing

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  laurenceorfeo · Member · Nov 11, 2021 at 12:22 pm

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  Hi,

  I can’t log in the back end of the website. Also can’t see the website as a visitor point of view.

  Any advice ?

  Thank you

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  amirudra789 · Member · Nov 11, 2021 at 12:51 pm

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  Hello there!

  Thanks for reaching out :) 

  Could you please share your site URL in question, so we can take a closer look and help.

  Also please note that, here in this forum we only provide support for site’s that are hosted in WordPress.com only. If your site is hosted somewhere else please create a ticket here in https://wordpress.org/support/ and get help there. 

  You can learn more about the difference between WordPress.com and WordPress.org here:

  https://wordpress.com/com-vs-org/

  Regards:

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  laurenceorfeo · Member · Nov 11, 2021 at 1:52 pm

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  Hi!

  I’m not sure whether it’s directly hosted by WordPress but here is the URL: http://hdauk.com

  Can you let me know? thank you :)

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  staff-totoro · Staff · Nov 11, 2021 at 9:58 pm

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  Howdy @laurenceorfeo

  From what I can see based on the public WHOIS info for that domain, your site is hosted with Name.com, who is also a provider of WordPress sites.

  You can confirm here: https://gwhois.org/hdauk.com+dns

  As a first step I recommend reaching out to their support department and mention that your site is offline, they should be able to help from there.

  Hope this helps point you in the right direction!