cant make the payment

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  nnnn22 · Member · Nov 10, 2015 at 4:48 pm

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  when i try to pay it says it cant be process, I already talk to my bank and everything is ok.

  thanks and hope for an answer maybe in spanish? i dont speak english

  The blog I need help with is: (visible only to logged in users)

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  toniaslimm · Member · Nov 10, 2015 at 7:28 pm

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  To address any and all billing issues like this one, go to: https://wpchrg.wordpress.com/ or http://en.support.wordpress.com/contact/?whywasi=charged

  Slimm

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  justjennifer · Member · Nov 10, 2015 at 7:34 pm

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  Those links are only relevant in tracking down a charge that has already been made. It will not help someone who is not able to pay. I have tagged this thread for staff assistance, please be patient.

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  timethief · Member · Nov 10, 2015 at 7:36 pm

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  Below are the only accepted means of payment.
  http://en.support.wordpress.com/payment/

  WordPress.com uses PayPal as the payment processor, and as such, can only accept payment from countries they support: https://www.paypal.com/worldwide/

  If for whatever reason, they have chosen to block payment from your country, you will not be able to purchase an upgrade here unless you have a source of payment outside of your country. Note: You can buy a prepaid credit card from an approved country.

  In addition to major credit cards Mastercard, VISA, American Express, Discover, and PayPal https://www.paypal.com/worldwide/ WordPress.com can accept echecks and some debit cards.

  The debit card must have a VISA or Mastercard symbol on it, and should work just like a credit card when selecting the VISA or Mastercard option on the payment form, even though it’s a debit card.

  More about echecks here:
  https://www.paypal.com/us/webapps/helpcenter/article/?solutionId=13054&topicID=11500008&m=TCI

  If you do have a card from a supported country and a card that does meet the criteria above then type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to it so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  timethief · Member · Nov 10, 2015 at 7:36 pm

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  @justjennifer
  Oops! I failed to refresh before submitting. :(

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  staff-doublebassd · Staff · Nov 11, 2015 at 4:54 pm

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  Hi there,

  Are you contacting us from the account you used to attempt the upgrade purchase? I don’t see any error notifications or payment attempts under your account on my end.

  Let me know, thanks!

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  nasbyparksskolan · Member · Nov 13, 2015 at 7:42 am

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  darnelldibbles – please I can´t do my payment!! My creditcard meet up with all criteria and I have tryed to pay through pay pal – baut it still does not work. What to do?!

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  supernovia · Staff · Nov 14, 2015 at 5:41 am

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  Hi @nasbyparksskolan, in your case this seems to be an issue with PayPal. Can you get in touch with them? We’ll also follow up by email since your issue is not related to the original post.