Cant manage domain

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  jackharker · Member · Jul 27, 2012 at 10:07 am

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  Trying to follow instruction here:
  http://en.support.wordpress.com/domain-mapping/domain-management/

  …to cancel private registration. Urgent as domain will expire soon and I am trying to transfer it away.
  Blog url: http://herbertsmithlitigationnotes.wordpress.com/

  The blog I need help with is: (visible only to logged in users)

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  jackharker · Member · Jul 27, 2012 at 10:09 am

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  Received this email:

  “The request to transfer the following domain names to another registrar has been denied. The domains currently have Private Registration”

  Am trying to cancel private registration but the instructions do not tally with the options i get.

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  jackharker · Member · Jul 30, 2012 at 6:16 am

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  Am trying to cancel private registration – can no one help with this?

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  raincoaster · Member · Jul 30, 2012 at 6:22 am

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  I’ve flagged this for staff attention.

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  jackharker · Member · Jul 30, 2012 at 6:39 am

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  thanks raincoaster

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  jenia · Member · Jul 31, 2012 at 1:52 pm

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  @jackharker: to cancel private registration, you need to visit Store > My Upgrades, then click on “Cancel Private Whois” under the domain name. The domain registration was purchased by another administrator (not you), and they are the person who has the access to that domain and will be able to cancel the private registration. Please ask them to log in and complete this for you.