Can't manage settings on jetpack.wordpress.com with latest Jetpack plugin on self-hosted site

• 

  codalyn · Member · Nov 2, 2016 at 9:01 am

  • Copy link
  • Add topic to favorites

  Hi!

  When I log into jetpack.wordpress.com and go to ‘My site’, it pops up a notification saying I should upgrade the Jetpack on my self-hosted website to Jetpack 3.3 in order to manage my settings from jetpack.wordpress.com… however, my site already has the latest Jetpack (4.3.2) installed. How do I fix?

  Additionally, I am unable to connect Publicize to my Facebook and Twitter currently; I suspect that may be due to the above problem.

  Any help appreciated!

  Cheers,
  Jim.

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Nov 2, 2016 at 11:07 pm

  • Copy link

  Hi @codalyn, I talked to the folks at Jetpack and that should be fixed now. If you’re still having trouble, go ahead and get in touch directly with their support via Dashboard > Jetpack > Help. Cheers!

• 

  codalyn · Member · Nov 5, 2016 at 8:54 am

  • Copy link

  Hi @supernovia! It does appear to be working perfectly now – great! :)

• 

  supernovia · Staff · Nov 5, 2016 at 10:52 pm

  • Copy link

  No problem. Cheers!