Can’t map my domain

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  truetimetools · Member · Jun 24, 2010 at 1:18 pm

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  I’m trying to map my domain name TRUETIMETOOLS.COM to my blog according to the instructions here: http://en.support.wordpress.com/domain-mapping/map-existing-domain/.

  I’m trying to update my domain’s name servers using the web-interface provided by the registrar to the names
  shown in the instruction.

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  but I see the error message there:

  “Can’t get the SOA record. The indicated DNS-server does not support the zone. You have to contact with DNS-server
  administration to fix the problem. After that you can repeat the request on the DNS-server update.”

  On the other hand, I can’t add a domain in the dashboard.
  The diagnostic message says that domain mapping must be paid for.
  And that “We were unable to verify that truetimetools.com is pointing to WordPress.com.”
  ” How to fix it
  Using the DNS tools provided by your domain registrar, remove any existing nameservers and add the following:
  * NS1.WORDPRESS.COM
  * NS2.WORDPRESS.COM
  * NS3.WORDPRESS.COM
  Then come back here and try again. It may take several hours for our system to recognize the changes.”

  But that’s what I tried to do from the registrar side without success.
  Maybe I should pay for the mapping before adding?

  Is there anybody who can explain what I’m doing wrong?

  The blog I need help with is: (visible only to logged in users)

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  timethief · Member · Jun 24, 2010 at 8:01 pm

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  It frequently takes 72 hours for a domain URL change to populate throughout the internet. This is the link for contacting Staff > http://en.support.wordpress.com/contact/

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  truetimetools · Member · Jun 24, 2010 at 8:06 pm

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  Dear TimeThief,

  I know about 72 hours etc. but the problem is that I can not change the DNS names via the registrar at all. So can’t proceed the step 1 of Instructions.

  The error message from the registrar site when I’m trying to set new names:

  “Can’t get the SOA record. The indicated DNS-server does not support the zone. You have to contact with DNS-server
  administration to fix the problem. After that you can repeat the request on the DNS-server update.”

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  timethief · Member · Jun 24, 2010 at 8:12 pm

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  Have you asked for Staff help?

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  truetimetools · Member · Jun 24, 2010 at 8:15 pm

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  Yes, I did!

  But there is no reply after more than 24 hours. May be its OK I don’t know.

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  truetimetools · Member · Jun 24, 2010 at 8:16 pm

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  I mean I wrote to the WordPress support.

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  timethief · Member · Jun 24, 2010 at 8:18 pm

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  Good then all you have to do is patiently wait for Staff to get back to you.

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  truetimetools · Member · Jun 24, 2010 at 8:24 pm

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  The Word of Hope!
  Thank you for your time! ;-)

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  truetimetools · Member · Jun 24, 2010 at 10:44 pm

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  The zone record was added by Hanni, Happiness Engineer, Automattic.
  Now I had set the new DNS names via registrar tools.

  Thanks!

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  timethief · Member · Jun 24, 2010 at 11:21 pm

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  YAY! This is resolved. Hanni rawks!
  Best wishes with your blog. :)