Can't navigate to get refund. Interface doesn't work – to your profit-advantage
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Just got charged for an upgrade …which I don’t want …and have now spent 45 minutes trying to find the route to obtain a refund. Wow. I’m a web programmer for the past 20 years and can’t accomplish this.
Customer service phone number?
Customer service email address?This should not be hard, especially when auto-renewals are so …auto.
The blog I need help with is: (visible only to logged in users)
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Have you tried looking in the Support docs? http://en.support.wordpress.com/upgrades/#refunds
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Yes, it says,”You can request a refund yourself directly from the Store -> My Upgrades section of your Dashboard, or contact support to request a refund.”
But I see no way to do this via the Upgrades section of my Dashboard and how in the heck does one contact support?
Can you refund my $30. My time is precious …but this is irritating.
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No, I can’t. I don’t have your money, I’m just a volunteer.
I flagged this for staff. Could be if you’re not the original person who bought the upgrades, you can’t see them.
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I don’t take orders from websites, actually.
Staff will respond in this thread, probably Monday.
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Sorry for the trouble!
I have canceled and refunded your Custom Design upgrade as requested.
Please let us know if you need any further assistance!
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I am having the EXACT same problem please cancel my debut theme, I’ve gone through the exact same steps!!!
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@olivisual: I’m closing this thread since you are already being helped in another one here.
For anyone having trouble with refunds, please create a new support request here.
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