Can't open my stats

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  angeloatmanihotmailcom · Member · Sep 11, 2016 at 1:58 pm

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  I am trying to open my stats. but everytime it freezes on the page. And then goes to a google chrome screen saying that there is a problem displaying the page

  The blog I need help with is: (visible only to logged in users)

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  mariahpierson · Member · Sep 19, 2016 at 4:18 pm

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  Hi there,

  Please have a look at the support document for browser issues. More than likely, you just need to clear cookies, cache, etc and it will solve the problem.

  Solve Common Browser Issues

  Hope that helps.

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  supernovia · Staff · Sep 19, 2016 at 6:52 pm

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  Hi @angeloatmanihotmailcom (and hi Mariah!)

  We are trying to figure out what would be causing this. Would you have time to try a few things?

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  supernovia · Staff · Sep 19, 2016 at 7:07 pm

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  @angeloatmanihotmailcom We are trying something on this side to see if it helps.

  Can you try reloading the page to see if it helps?

  And Mariah, if you run into any of these where insights or My Sites does not load, can you modlook those threads for us? Thanks so much for your help. We are at our annual meetup right now and working together in person to make things better for everyone. :)

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  mariahpierson · Member · Sep 19, 2016 at 7:15 pm

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  You are most welcome. I will tag any others I come across.

  So I have heard. ;) Hope you are all enjoying yourselves!

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  supernovia · Staff · Sep 19, 2016 at 7:35 pm

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  Thank you so much!

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  angeloatmanihotmailcom · Member · Sep 20, 2016 at 4:26 pm

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  So I tried to clear the cookies, cache, etc. It didn’t help. I tried to reload the page multiple times but still the same issue.

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  supernovia · Staff · Sep 23, 2016 at 2:57 pm

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  @angeloatmanihotmailcom do you have the same result in another browser? If so which browsers are you using?

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  angeloatmanihotmailcom · Member · Sep 24, 2016 at 10:39 am

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  No the problem only occurs in google chrome.
  I have tried it in Microsoft edge and that work’s just fine.

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  supernovia · Staff · Sep 25, 2016 at 1:22 am

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  @angeloatmani if you go to an Incognito Window in chrome do you have the same problem?

  Also, are there any technical details in the crash report?

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  angeloatmanihotmailcom · Member · Sep 25, 2016 at 8:45 am

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  The problem just resolved itself today. no problems anymore. I have no idea why but it just did. Thanks for the help :)

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  supernovia · Staff · Sep 26, 2016 at 4:59 pm

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  Thanks @angeloatmanihotmailcom, did you have to clear cache or data or anything or did it just stop?

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  angeloatmanihotmailcom · Member · Sep 26, 2016 at 5:02 pm

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  I did let my CCleaner run a couple of time extra. Maybe that helped :)

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  supernovia · Staff · Sep 26, 2016 at 5:03 pm

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  Ah, thanks. We’re trying to figure out what’s causing this and it seems to be trouble with stored local data. CCleaner may have cleared it for you. Hopefully we can get to the bottom of this. I’m glad it’s working for you now!