CANT OPEN MY WEBSITE

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  caesarhandmadeguitars · Member · Dec 15, 2023 at 9:44 am

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  Hi,

  i received an email that my Homepage doesn’t work.
  I tried to log in via admin login but theres always an error.

  pls help.

  Best regards Alexander Höller

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  helper-heroponriki · Member · Dec 15, 2023 at 3:09 pm

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  Hello!

  I understand you’re facing an issue with your website. Unfortunately, we can’t directly assist you because your site isn’t hosted on our WordPress.com managed hosting.

  Let me clarify our services. We provide fully managed hosting with a custom server environment optimized for WordPress. This includes built-in security measures, performance enhancements, and dedicated support for any site-related queries.

  Due to these optimizations, we use a modified version of WordPress that differs from what you’re currently using. Consequently, we don’t have access to your site or knowledge of the specific issue you’re encountering.

  However, there’s an alternative solution. You can migrate your site to our hosting platform for in-house assistance once your site is back online. We’ve developed a migration plugin for this purpose, available at https://wordpress.org/plugins/wpcom-migration/. Note that this option requires your site to be on the Business plan.

  While your site is hosted elsewhere, we can’t offer direct help at the moment. The good news is that there’s a supportive community at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting. Members there are experienced and can provide valuable guidance.

  Thank you!