can’t open site

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  johnmaz68 · Member · Jul 30, 2018 at 4:28 am

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  Hello, I’m trying to connect to my site to make updates and it’s not shown here.

  The blog I need help with is: (visible only to logged in users)

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  johnmaz68 · Member · Jul 30, 2018 at 4:35 am

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  Sorry, I wasn’t clear. I can’t access my site at all. It’s called immersivelearninguk.com When I opened an email sent to me, it opened an account called thelondonexperiencedotcom. I don’t even have that domain.

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  justjennifer · Member · Aug 1, 2018 at 10:16 am

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  Name Servers
  ns2.geekstorage.com
  ns1.geekstorage.com

  Hello there, it looks like your site is using name servers that aren’t associated with WordPressdotcom (and a very outdated version of WP). Have you tried contacting your web hosting provider for assistance, which looks to be https://www.geekstorage.com/contact-us ? If they say this is a WordPress problem, you’ll want to head over to https://wordpress.org/support where they likely have more experience with the type of issue you are having.

  Just to clarify, this support forum assists users of WordPressdotcom hosted sites and the guidance provided here may not be relevant to DIY WordPress.org sites hosted with an external hosting provider (e.g. Bluehost, GoDaddy, etc.). For more information on the differences: https://en.support.wordpress.com/com-vs-org/

  Best wishes.

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  justjennifer · Member · Aug 1, 2018 at 10:18 am

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  sorry ignore this post.

  I added this additional post in order to force refresh the thread to see my earlier reply. Please don’t ignore that one. :)

  Staff, the lag in refresh time is extreme. Either my reply or the tags I add to the thread “disappear” only to be seen after hard refreshing the page or forcing it through adding an unnecessary reply such as this one. Need some “happiness” sauce here. Thanks.

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  gemmacevans · Member · Aug 1, 2018 at 10:35 am

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  @justjennifer — Oh! I haven’t noticed any issues on my end but let us look into this.

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  staff-zara · Staff · Aug 1, 2018 at 10:53 am

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  @gemmacevans, sorry to step in but just to let you know I have the same problem when adding tags. Need to refresh the page to have it shown. Thought was my problem.

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  justjennifer · Member · Aug 1, 2018 at 11:02 am

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  @gemmacevans I’ve been using the “caching issue” tag to denote threads with this problem. Hope that helps someone else debug this issue.

  staff-zara definitely not just you. 😯

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  gemmacevans · Member · Aug 1, 2018 at 11:15 am

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  I’ve been using the “caching issue” tag to denote threads with this problem.

  Thanks for doing that, much appreciated :)