Can’t open the page

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  shaper33 · Member · May 28, 2024 at 11:29 am

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  I’m planning to transfer my domain from wordpress.com tp another registrar namecheap.com, however I can’t open this link because it loads forever https://wordpress.com/domains/manage/devansurfboards.com/edit/devansurfboards.com

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  staff-dpwordpress · Staff · May 28, 2024 at 11:46 am

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  Hello @shaper33!

  You aren’t using the correct account to access the domain settings. Please ensure to use the account that owns the domain subscription/registration, and the screen will load.

  Best,

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  shaper33 · Member · May 28, 2024 at 11:47 am

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  This is the display. It’s not showing any data.

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  staff-dpwordpress · Staff · May 28, 2024 at 12:05 pm

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  You are not using the correct account, so this is expected.

  I am going to send you an email with the username of the correct account you should be using to manage the domain settings, and we can continue from there.

  Best!

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  shaper33 · Member · May 28, 2024 at 2:26 pm

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  YES! send me please. to which email do you send me ? also can you let me know if you already sent it.

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  staff-cici · Staff · May 28, 2024 at 2:55 pm

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  Yes, we have already sent the email to the the email address on the account you used to post on the forums