Can’t open website with primary domain

  • Unknown's avatar
    petercflynn · Member ·

    My website is inaccesable with no warning. I go through bluehost jetpack, and when I log in to wordpress i get a message saying I need to check my jetpack connection. Jetpack for some reason was off so I turned it on but now I still can’t open my website. I need help

    I don’t have a site linked to this WordPress.com account

  • kokkieh · Staff ·

    Hi there,

    For what site is this? I see two Jetpack-connected sites in your account.

    If the site isn’t loading, you need to contact your hosting provider for the site directly for help. Jetpack lets you manage the site via your WordPress.com account, but if the site itself is inaccessible, Jetpack won’t work, as it’s can’t communicate with a site that isn’t available online.

    Once the site is accessible and working properly again, the Jetpack connection should also work again.

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