Can't post a comment – "Blocked as suspected bot"

skunji · Member · Dec 14, 2016 at 8:24 pm
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I’ve been informed by a reader that they are unable to comment on my blog, and when they try they are getting a blank screen with this message “Blocked as suspected bot”. I went incognito and tried to leave a comment and got the same results.
Comments are enabled and need manual approval. We tried turning off Akismet, but no difference.
We’re using WordPress platform hosted on Bluehost. Also using the Genesis Framework with Wellness Pro child theme. Don’t know at what level this is happening. Any idea?
Here is the post I’m trying to comment on, although I’ve tried on several posts and get the same result. http://www.going4ward.com/goodbye-to-cravings-goodbye-to-food-addiction/
carinharris · Member · Dec 15, 2016 at 4:03 am
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I’m having the exact same problem. Have yo resolved it yet?
xeeshantech · Member · Jan 4, 2017 at 2:46 pm
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I am also having the same problem and not yet resolved. Also tried to deactivate Akismet
skunji · Member · Jan 5, 2017 at 1:35 pm
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Yes, we finally got this resolved. It’s a little weird and I don’t know why it worked, but I deactivated MOJO Marketplace. I found the suggestion in a google search and it worked fine. No problems since.

Hope it works for you too!!
sampandian · Member · Jan 5, 2017 at 10:35 pm
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@skunji, it worked for me too. Cool. Thanks.
timethief · Member · Jan 5, 2017 at 10:40 pm
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This is wordpress.COM support.

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, support docs and support forums, and many people get confused about the two.

The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/

This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

Some Jetpack solutions are here http://jetpack.com/support/

Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpack

However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/
ericamelliott · Member · Jan 17, 2017 at 5:11 pm
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@timethief – Sounds like you aren’t really in the support business at all :-)

While it is important for everyone to know the difference between the .org and .com versions of WP, this is a problem for lots of users, and the issues are common between the two versions; so answering the question will help both the self-hosting and wp.com clients. Just copy-pasting the boilerplate isn’t support, and feels like a RTFM answer.

Simple question and apparently it has a solution – thank you skunji!
gloglo511 · Member · Jan 24, 2017 at 11:44 pm
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thank you for solving this. i had the same problem.
timethief · Member · Jan 24, 2017 at 11:51 pm
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You’re welcome.
tiendathoang · Staff · Jul 12, 2018 at 8:33 am
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Hi everyone,

I come here from Google searches. Since this issue happens quite often, I’d like to give some insights for a quick solution.

If you see “Blocked as suspected bot”, it is caused by Bluehost or Mojo Marketplace plugins. Solution: you can temporarily disable these plugins or better contact your hosting provider Bluehost to get help.

—–

The following information is pretty technical, you may ignore it :)

“Blocked as suspected bot” can be found here https://github.com/mojoness/mojo-marketplace-wp-plugin/blob/master/inc/spam-prevention.php#L135

The code line may be changed but the code looks like this:
```
    $spam_key = md5( $_SERVER['HTTP_USER_AGENT'] . $_SERVER['REMOTE_ADDR'] );
    if ( ! isset( $_POST['js-spam-prevention'] ) || $_POST['js-spam-prevention'] !== $spam_key ) {
        if ( current_filter() !== 'registration_errors' ) {
            die( 'Blocked as suspected bot.' );
        } else {
            $data->add( 'bot_error', 'Suspected bot.' );
        }
    }
```

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