Can’t proceed to Add To Cart. Keep loading

  • Unknown's avatar
    mistercoffeemy · Member ·

    Hi, we received some feedback from our customers on our eCommerce store.

    It seem like there are certain customer are experiencing some issue with the Add To Cart button. It keep loading and unable to proceed to Checkout.

    However this issue only applicable to certain customers and some of other customer did not encounter this problem.

    Please advice

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to moderators and staff)

  • fstat · Staff ·

    Hi there,

    As much as we’d like to assist you directly with your WooCommerce issue, this forum is specifically dedicated to providing support for sites hosted on WordPress.com only.

    Since WooCommerce is a plugin that can be used on self-hosted WordPress.org sites or WordPress.com Business plan and higher, your best course of action would be to reach out directly to the WooCommerce support forum. There, you will find a team of experts who are better equipped to provide you with a suitable solution. You can post your question at the following link: https://wordpress.org/support/plugin/woocommerce

    I appreciate your understanding, and I hope your issue is resolved soon. Should you have any further queries related to WordPress.com, feel free to reach out.

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