Can't publish or save.

• 

  under1000skies · Member · Mar 24, 2020 at 12:40 am

  • Copy link
  • Add topic to favorites

  My site is paid through October 2020. My domain is good through December 2020. But I have not been able to save or publish posts. Any help would be appreciated.

  The blog I need help with is: (visible only to logged in users)

• 

  kokkieh · Staff · Mar 24, 2020 at 9:51 am

  • Copy link

  Hi there,

  Can you give some details on what happens when you try to publish? Are you seeing any error messages, or does it just fail to post without any explanation?

  Please check if clearing your browser cache makes any difference, but before doing that, first copy the content of any unsaved drafts and paste it into Notepad as a backup, just in case :)

• 

  under1000skies · Member · Mar 24, 2020 at 5:15 pm

  • Copy link

  Hi Kokkieh. Thanks for getting back to me so quickly. It gives me error messages. I took screen shots. I hope this works. My html is rusty.
  <br>
  <br>
  <br>

• 

  under1000skies · Member · Mar 24, 2020 at 5:18 pm

  • Copy link

  PS I cleared my cache also. Same thing.

  Thank you for your help.

• 

  staff-blorbo · Staff · Mar 24, 2020 at 7:10 pm

  • Copy link

  Ok, please make sure that your browser is up to date: https://browsehappy.com/

  If it is not, please try updating your browser or switching to a different browser.

  If that makes no difference, please try with all browser extensions or add-ons temporarily disabled.

  Please let us know how each step goes for you, and which browser (and version of) you’re using if you’re still having trouble.

• 

  under1000skies · Member · Mar 24, 2020 at 8:24 pm

  • Copy link

  Thanks so much. I switched to Firefox and it worked just fine!

  I really appreciate your help. Have a great week.

  Niki

• 

  staff-blorbo · Staff · Mar 24, 2020 at 10:16 pm

  • Copy link

  Which browser, and version of, were you using before with the problem?

• 

  under1000skies · Member · Mar 25, 2020 at 5:37 pm

  • Copy link

  I was using Chrome at first and I switched to Firefox.

  Thanks again!

• 

  staff-blorbo · Staff · Mar 25, 2020 at 8:06 pm

  • Copy link

  Thanks! Do you remember which version of Chrome?

• 

  under1000skies · Member · Mar 25, 2020 at 8:12 pm

  • Copy link

  Hi Mac. Sure. This is the info.

  Google Chrome Version 80.0.3987.149 (Official Build) (64-bit)

• 

  staff-blorbo · Staff · Mar 25, 2020 at 8:22 pm

  • Copy link

  Hm, yes that should have worked no problem.

  We’ll look into this, thanks!