Can't re-new Business plan after expiry?

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  diztortdigital · Member · Nov 27, 2018 at 10:24 pm

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  Hi there,

  I had a business plan until a few months ago and I am trying to renew it (re-launching my website next month). However, when I go to the ‘plans’ page, it displays all of the options for upgrade, but there is no option to add them to my cart.

  After some messing around, it seems it will only let me upgrade to a Premium plan, but I need all of the features of a Business plan. If it helps, I already have a notification on my homepage that says ‘upgrade site for full back-ups’ and get the error 403 code when I click on the ‘Plugins’ option (obviously because this is for Business plans only). It seems it is telling me to upgrade, but not giving me the actual option I’m after…

  Any advice is appreciated!

  Thanks so much,

  Megan

  The blog I need help with is: (visible only to logged in users)

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  yashitamittal · Member · Nov 28, 2018 at 9:25 am

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  Hi there!

  I have added modlook tag into the sidebar tags on this thread for Staff help.

  How do I get a Moderator/Staff reply to my question? 
  https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

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  gemmacevans · Member · Nov 28, 2018 at 3:24 pm

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  Hi Megan,

  No problem, this is something we can help with. I’ve added the Business plan back to diztort.com so please renew it through the Manage Purchases page as soon as possible:

  https://wordpress.com/me/purchases

  This should renew the plan and domain for another year.

  Come back to me if you have any trouble.