Can’t reach site.

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  kmermel · Member · May 20, 2021 at 4:14 pm

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  I cannot get into our website since the ornery plugin was updated by WordPress. I get ‘Fatal error: Composer detected issues in your platform: Your Composer dependencies require a PHP version ‘>= 7.2.5′. You are running 5.6.40. in /home/customer/www/dependablebuildingservices.com/public_html/wp-content/plugins/mojo-marketplace-wp-plugin/vendor/composer/platform_check.php on line 25’. Since I am just starting to learn WordPress I am unable to find a way to update this software. Our address on the site is incorrect and needs correction. We have no help and I have 30 years in IT but not using WordPress, and very little PHP.

  Please help.

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  kmermel · Member · May 20, 2021 at 4:44 pm

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  I even contacted SiteGround who hosts this and says WordPress updated the buggy plugin and should fix it. NOW, please.

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  staff-mckluskey · Staff · May 21, 2021 at 5:52 am

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  Hi there!

  We won’t be able to help you here as your site is hosted on Siteground, not on WordPress.com.

  Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites that are hosted elsewhere, so WordPress.com staff can only assist with sites that are hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  You can look for help at the community forums here: https://wordpress.org/support/forums/, or reach out directly to the plugin developers.

  http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.