can’t reach site

  • Unknown's avatar
    sullivaniship · Member ·

    Can’t reach site

    I can’t get into my WordPress admin page

    I was trying to change the URL to iamhip.com but I think I accidentally created a loop because I also had my domain name, iamhip.com redirected to zonegoodsexclusive.shop

    The company “Sellvia” set up the site for me so I’m not entirely sure if it’s technically my website but I wasn’t sure if WordPress tech support could possibly reset the URL settings

    my email is (email visible only to moderators and staff)

    Thank you

    Self-declared URL: zonegoodsexlusive.shop
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to logged in users)

  • staff-terri · Staff ·

    Hi there! I’ve taken a closer look at both of your domains, and I noticed that this website is not actually hosted with WordPress.com.

    Instead, it seems that your website and domain(s) are hosted by another company, IONOS. You can take a closer look at this domain’s information using our Site Profiler: https://wordpress.com/site-profiler/iamhip.com

    To clarify, having a self-hosted website that uses the WordPress software is not quite the same as having a website hosted on WordPress.com. We outline the differences between WordPress.com (our company) and the software WordPress[.org] in the following support article:

    WP
    WordPress.com vs. WordPress.org
    in WordPress.com Support
    6 min read
    WordPress powers millions of websites, from bloggers and small businesses to massive news sites and companies. This guide will help you to understand the difference between WordPress.com and WordPress.org, and which might be the best fit for your website. Overview of Differences The same WordPress software powers both WordPress.com and WordPress.org sites. One of the main differences is ho

    Because your domain is not hosted with us at WordPress.com, we would not be able to make any changes or gain access to your website’s account. I would encourage you to review where you registered your domain and website, and then contact their support team for further assistance. Alternatively, reach out to your website designers at Sellvia for their clarification and direct assistance.

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