Can't receive the verification text
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Hi, so I haven’t changed my phone number in the 2 step verification. I tried it yeserday and it sent a text but now, It’s not sending the verification text anymore? What should I do?
The blog I need help with is: (visible only to logged in users)
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Hi there,
Please use the backup codes you generated when you set up the two-step authentication:
Then disable and re-enable the two-step authentication and see if this fixes the issue.
Alternatively, you can use an authenticator app instead of SMS messages:
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hi, I can’t get back to the settings page since I cannot receive the SMS verification. Is there a way for me to use the backup codes elsewhere?
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I can log in fine in the wordpress app, but i dont know where i can re-enable the 2 factor verification. I can’t log in to the desktop wordpress
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I can see you have just disabled two-step authentication and received new backup codes, did that solve the issue?
Let us know if you still need help with that.
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yeah, I disabled it and tried to re-enable it but i’m not receiving anything from the SMS. I don’t want to keep using backup codes :(
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I did not yet receive new backup codes. I am still in the step of verifiying my phone number but i’m not receiving the code in my phone
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Hi there,
Please check with your carrier why you’re not receiving our SMS messages. In the meantime please use an authenticator app like I suggested in my previous reply.
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