Can’t receive verification code for login

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  nuchenna17 · Member · May 29, 2023 at 9:28 pm

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  Pls, I can log in to my website through the browser but can’t through the app.

  After updating it, I was logged out. To log in I have to enter verification code..

  My phone number is correct and I do receive messages too but still i haven’t receive the verification code.

  For more than 2weeks now i have been trying. Still, no access to my site through app cos of no verification code.

  The blog I need help with is: (visible only to logged in users)

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  aisajib · Member · May 30, 2023 at 6:17 am

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  Hi there!

  Sorry to hear that! Could you try disabling two-step authentication on the web browser and set it up again using an app (which is a more secure method)? You can find out how to use an app to set up two-step authentication here.

  If you’re unable to disable two-step authentication, please send an email to passwordhelp@wordpress.com from the email address used on your WordPress.com account. Our account recovery team will be happy to assist you with this via email.

  Thanks!