Can’t reconnect to JetPack

  • Unknown's avatar
    miftahproject · Member ·

    Hello!

    I’ve been having some problem with my JetPack plugin in my site (http://www.ifsalcipb.org). When I run the debug, it shows that my problem is as follows :

    ‘XML-RPC is not responding correctly ( 403 )’

    The troubleshoot told me to access http://ifsalcipb.org/xmlrpc.php and run some command. But when I tried to access that page it says : ‘403 Forbidden. Access to this resource on the server is denied!’

    Then, I tried disconnecting my JetPack from my website. The problem is, I can’t reconnect JetPack again. Not only that, my website (http://www.ifsalcipb.org) disappeared from my website list, feeling afraid that i lost my control to my website as an admin.

  • Unknown's avatar
    helper-heroponriki · Member ·

    Hi there:

    You’ll always have access to your site by logging in via your site’s login screen:

    http://ifsalcipb.org/wp-login.php

    The 403 issue is why you can’t reconnect. While your site is publicly accessible, we cannot access your site’s XML-RPC file:
    http://ifsalcipb.org/xmlrpc.php

    This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

    XML-RPC server accepts POST requests only.

    You can see a working example here:
    https://jetpack.com/xmlrpc.php

    Since your site returns a 403 error for this page, I would recommend that you check the following:

    1. Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

    2. Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

    Once you restore access to that file, you should have no issues reconnecting.

    If you continue to have issues, update Jetpack and WordPress to the latest versions and reach out to Jetpack Support via their forums for further assistance:

    https://wordpress.org/support/plugin/jetpack/

    Make sure you mention this thread so they’re aware of what you’ve tried already. Thanks!

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