Can't recover deleted account.

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  kikolloba · Member · Apr 20, 2020 at 1:12 pm

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  Hi all,

  Yesterday I deleted my account accidentally, and now I can’t recover it, recover password and recover account forms doesn’t work because my site is hosted at dreamhost.com

  When I try to register it says that the email account is in use, when I try to login it says that account is deleted and I should contact the support team, but as mentioned, when a try using the form, it says that my site does not exist (I think becase is hosted out of wordpress.com).

  Please, could anyone tell me how can I recover my account?

  Thank you!

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  slantedplanet · Member · Apr 21, 2020 at 4:47 pm

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  Hello!

  If this is a WordPress.com account, please reply with the name of the account.

  Staff can often restore WordPress.com accounts that have been deleted within the last 30 days.

  This forum supports sites hosted on WordPress.com accounts, with some assistance for WordPress.com accounts used to connect the Jetpack plugin to self-hosted sites. Maybe that is how you used your account for your site hosted at DreamHost.

  For those kinds of WordPress.com accounts, there is help for you here once you let us know the name of the deleted account.

  If you need to restore a DreamHost account instead, you should contact DreamHost support:

  https://www.dreamhost.com/support/

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  coconutendencias · Member · Apr 22, 2020 at 7:35 am

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  Hello!

  Yesterday the account was recovered, username is @aimeleliana

  You are right, my site is self-hosted, I installed WooCommerce + JetPack, and for this I had to provide an account.

  Now, the problem is that WooCommerce still says that the account is deleted, but I don’t know if you can help me with this. I tried to contact woocommerce support with no success.

  Thank you very much! You saved my life! :D

  Kind regards :)

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  slantedplanet · Member · Apr 22, 2020 at 2:47 pm

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  Hello again!

  I am not sure where support responsibility passes to WooCommerce for WordPress.com account status, so I will flag your post for WordPress.com staff by adding a modlook tag.

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  staff-doublebassd · Staff · Apr 22, 2020 at 7:20 pm

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  Hit here,

  So you have already reached out to WooCommerce support and just haven’t heard back?

  https://woocommerce.com/contact-us/

  Only the WooCommerce team can assist you with this. Please reach out to them if you have not yet.

  Thanks,

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  coconutendencias · Member · Apr 23, 2020 at 6:48 am

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  Hi!

  Finally, WP Support team fixed it and now it is working! :)

  Thank you very much for your support!!

  Best regards.