Can’t recover my account

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  bellesorte1018 · Member · Oct 26, 2022 at 2:21 am

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  Hi, when I request a reset password link to the account with the username bellesorte which is linked to my school email address (email visible only to moderators and staff) I do NOT get any email with a reset password link. Additionally I did not receive any emails from WordPress when I created the account. I had to create another account just to contact your support. Please reach out to me at my personal email (email visible only to moderators and staff) thanks.

  WP.com: Yes
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  amiteshg93 · Member · Oct 26, 2022 at 2:52 am

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  Hi there,

  To recover your WordPress account, fill out the account recovery form and the team will get in touch with you soon.
  https://wordpress.com/wp-login.php?action=recovery

  Please contact Account Recovery Team directly at passwordhelp@wordpress.com if you are unable to fill out the form.

  However, to recover your WordPress.com account password, You can use lost password tool here: https://wordpress.com/wp-login.php?action=lostpassword

  I hope that helps! :)

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  bellesorte1018 · Member · Oct 27, 2022 at 3:05 am

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  Thanks for the reply. Turns out the password recovery emails were being sent to me, but they were getting stuck in my quarantined email by my school. All good now that I whitelisted WordPress as a sender.