Can't recover my domain détails

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  bobaultstephanie · Member · Jun 28, 2016 at 7:15 am

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  Hi, I don’t know what is happening. I am the owner of the domain name bullesdejoie.com until April 2017 but when connecting to WordPress.com I don’t have domain details. Maybe I have to connect myself on another account but I only have access to this one account. How can I recover the information regarding the domain I bought in 2012?

  The blog I need help with is: (visible only to logged in users)

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  staff-doublebassd · Staff · Jun 28, 2016 at 10:44 pm

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  Hey there,

  First, the domain bullesdejoie.com is associated with a different account than the one you are contacting us from. You’ll need to log into the account that was used to purchase the upgrade.

  The other issue is that the domain was inactivated 3 weeks ago and is now on hold with our registrar. In order to reclaim it, we’ll need confirmation from the owner’s account to retrieve it from the registrar.

  Contact us ASAP so that we can see if we can get the domain back for you.

  Let me know if you have any questions.

  Thanks!

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  bullesdejoie · Member · Jun 30, 2016 at 8:00 am

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  Hey there,

  Thanks for your answer. Here is my request with the right account (bullesdejoie) : https://en.forums.wordpress.com/topic/cannot-manage-my-domain-bullesdejoiecom?replies=1#post-2673694

  Thank you very much!

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  staff-doublebassd · Staff · Jul 1, 2016 at 1:46 pm

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  Okay, thanks. I’ll take a look at that thread!