Can’t recover the access
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Hello.
I’m the office manager at Pristine Construction. The trouble is that we do not get any connection with the customers even if they completed our ‘contact us’ form. Plus, there are lots of mistakes in the website itself. Our log-in and the password don’t match your records.
We tried to gain access from the person who created the Website, but he does not do anything. For a business like ours, it is crucially important to get everything right.Can we access the website by changing the email address to ours?
We have all of the documentation to prove that’s the website was created for OUR company. Our email is: (email visible only to moderators and staff)What can we do?
WP.com: Unknown
Jetpack: Unknown
Correct account: Unknown -
Hi,
What is the URL of the site you are trying to access? We’ll be happy to take a look and see if we can help.
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@sirsloth46, I’ve replied to your thread. Please follow up there.
https://wordpress.com/forums/topic/web-developer-registered-our-domain-and-has-gone-missing/
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Hi,
It looks like your site is using the open-source WordPress software (from WordPress.org) but is hosted with another webhost.
We’re only able to provide support for WordPress websites that are hosted by us here at WordPress.com. For help with a WordPress site hosted elsewhere you’ll need to ask over at the WordPress.org forums:
https://wordpress.org/support/forums/
Depending on the level of support that is included with your hosting plan, your webhost’s support team may also be able to assist.
If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:
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