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Forums / Can’t recover website

Can’t recover website

  • Unknown's avatar
    tnixon16 · Member · Jun 16, 2023 at 7:51 pm
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    Hello, I built a website, jesgru.com, and I just realized that it’s been pulled down, I believe because I neglected to renew domain mapping during Covid. It’s not a site I update often, but it is important to me, and I’d like to recover if it, if it all possible. Can someone help?

    Here’s what it used to look like. https://web.archive.org/web/20180815224107/https://jesgru.com/

    Again, I realize it’s not much, but I would like to get it back up. I tried to recover my password, but whatever email I used to create that wordpress account must be something I no longer have access to, as I’m not getting a password recovery email to any of my accounts. Please help! Thank you!

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    fstat · Staff · Jun 17, 2023 at 1:46 pm
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    Hi there,

    I’m happy to inform you that your website is already under the account you’re currently logged in. You don’t need to access a different account to retrieve it.

    Based on our records, it seems that your domain got disconnected back in 2019 when the Domain Connection upgrade expired. However, I see that you recently purchased a Personal plan, which allowed you to reconnect your domain and restore your website exactly as it was before.

    You can continue working on your website by going to your WordPress.com dashboard at https://wordpress.com/home/jesgru.com

    If you have any more questions or need further assistance, please don’t hesitate to ask. We’re here to help you.

  • The topic ‘Can’t recover website’ is closed to new replies.

Tags

  • account
  • import
  • payment
  • wpcomhelp

About this topic

  • In: Support
  • 2 participants
  • 1 reply
  • Last activity 3 years
  • Latest reply from tnixon16

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