Can’t recover wordpress website email/username
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Hello,
Sorry to disturb you guys, and i may already know the answer but i’m trying to get the access of an old website i used to manage, but it was 3 years ago and no one can remember neither the mail or the username for the website.
Is there any way to recover or find out one or both ? I try to do the form to recover, but it require proof od ownership and i can’t provide any of these. The people i used to work with do not remember either so i’m kinda stuck.
Any people with similar case and how i could manage fix that ?Thanks in advance.
The blog I need help with is: (visible only to logged in users)
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Hi there!
Just to clarify, are you trying to access the site at citypizza.fr?
I checked our records and confirmed that we never hosted the site at citypizza.fr. If you used WordPress, this is a self-hosted WordPress.org site. We can help with WordPress.com sites only.
There are some differences between WordPress.com and WordPress.org. If you aren’t sure about them, please check the following page that explains it: WordPress.com vs. WordPress.org.
We do not have access to self-hosted sites, so I cannot see the setup of the backend of your account.
To clarify:
- WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You also have access to professional assistance via Happiness Engineers to address any issues you encounter.
- WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing. You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.
Our support page dives more into the differences:
https://en.support.wordpress.com/com-vs-org/
I recommend contacting your site host, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites: https://wordpress.org/support/forums
Regards
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