Can’t remember credential for site

  • Unknown's avatar
    gonmatt93 · Member ·

    Hello,
    My grandfather has a site powered by you guys it’s ‘thehistoryshop.com’. He says he has the credentials in a for folder somewhere, but I can’t find it for the life of me. I’ve gone through them over ad over again for 4 hours. I made this account so I could see what I can do to access the website through the back end. Please tell me you guys are able to help.

    Thanks,
    Matt

  • Unknown's avatar
    stefanclin · Member ·

    Hi there,

    Looking at the nameservers for the domain thehistoryshop.com I notice that the website is not hosted at WordPress.com but a WordPress.org self-hosted site.

    Name Server: NS.INMOTIONHOSTING.COM
    Name Server: NS2.INMOTIONHOSTING.COM

    Check out this resource for more details about the difference:
    https://en.support.wordpress.com/com-vs-org/

    In this forum we can only help with WordPress.com sites so I recommend posting to the WordPress.org support forums for advice.

    Alternatively you can contact your hosting provider for further help.

    Thanks
    Stefan

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