Can’t remove imported user

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  itapproachbe · Member · Mar 22, 2023 at 2:57 pm

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  Hello,

  We migrated from an on prem wordpress to your hosting solution.
  After the migration, all the user from the on prem website are still available in user list, however we can’t delete them.
  As the login method has changed, we can’t connect using these old users.

  How can we delete them ?

  WP.com: Yes
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  supernovia · Staff · Mar 22, 2023 at 9:11 pm

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  Hey there! Are you able to manage the users here?
  https://soc-blog.approach.be/wp-admin/users.php

  This isn’t a case I’ve seen yet as I mainly work with free sites, but your plan includes direct support if you’d like to reach out here, and our chat team may well have seen this situation before. You can find them here:
  https://wordpress.com/help/contact