Can't renew!

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  andrewgiordano · Member · Dec 26, 2015 at 6:19 am

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  Have tried PayPal and two separate credit cards to renew my subcription and it won’t go through. Please help.

  The blog I need help with is: (visible only to logged in users)

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  ogurel · Member · Dec 26, 2015 at 6:55 am

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  Hi there,

  I have added the modlook tag in order to get a staff member to help you as they will be able to pinpoint the reason in the back end.

  You can visit the Getting Help in the Forums support article at https://en.support.wordpress.com/getting-help-in-the-forums for more information regarding the modlook tag.

  Take care and Happy Holidays,

  Onur

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  andrewgiordano · Member · Dec 26, 2015 at 7:38 am

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  Super appreciate that. Thank you and Happy Holidays!

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  andrewgiordano · Member · Dec 26, 2015 at 11:13 am

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  (SOLVED) More or less anyway. Just the intial avenue for renewing wasn’t working. Just went into my dashboard and went to a similar but different looking payment page and that went through.

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  kokkieh · Staff · Dec 26, 2015 at 3:35 pm

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  Hi there,

  I’m glad to hear your payment went through eventually.

  Can you please give me the URL of the page where it didn’t work, and the URL of the page where it did, so we can investigate why it wouldn’t go through the first time? Thanks.

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  andrewgiordano · Member · Dec 27, 2015 at 1:22 am

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  Well it would be the popup page when I’d type in my website. Where it would say something like “Your domain is about to expire, renew your payment now,” something like that. But when I just went to wordpress.com (still being logged in) it would load my dashboard and through there I was able to renew my subscription with no problem.

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  kokkieh · Staff · Dec 28, 2015 at 6:32 am

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  Thanks. That information helps. We’ll look into it so others won’t have to struggle with this going forward.

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  justjennifer · Member · Dec 28, 2015 at 6:36 am

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  @kokkieh- the button on the expired domain overlay really hasn’t been working either for the site owner as “renew” or for someone who wants to “gift” them the domain before it expires. https://en.support.wordpress.com/gift-upgrades/

  This also came up in a thread from a few months ago as well. No, I don’t have the link. :(

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  kokkieh · Staff · Dec 28, 2015 at 6:39 am

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  @justjennifer

  Thanks. I was just searching for other reports of this problem :)

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  justjennifer · Member · Dec 28, 2015 at 6:46 am

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  Tags FTW! https://en.forums.wordpress.com/tags/gift-upgrade though I don’t have time to vet them.

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  kokkieh · Staff · Dec 28, 2015 at 7:00 am

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  Thanks again :)

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  kokkieh · Staff · Jan 7, 2016 at 9:31 am

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  Just an update that the team is working on fixing this problem with renewing via the expired domain overlay. We’ll update here when it’s fixed.